Our client is an International and high tech company that leads the digital employee experience and offers limitless innovative solutions based on AI, Big Data Analytics and Automation.

Valued in more than $1 Billion our client helps big companies and corporations to improve their employee´s experience, making their teams efficient, productive and comfortable with IT solutions and tools around them.

As a Product Support Engineer/Technician you will be handling the support level 1 and level 2  requests around the Nexthink solution and its different components. You will be based in our branch office in Madrid having a hybrid model (1 day per week going to the office) and you will report to the Support Team lead. The candidate must have a previous experience in technical support and should be willing to work in a team, while also being autonomous, ready to learn, and open to feedback coming from his peers and superiors. She/he should be feeling a high sense of ownership of the domain she/he is responsible for.

• Level 1 and level 2 support for customers and partners all around the world  

• Direct handling of the troubleshooting phase including phone communication and remote sessions with the stakeholders 

• Constant tracking of every request from the beginning until its resolution 

• Take part in follow-up meetings with the different teams of the organization involved in the resolution of a given topic 

• Update, maintain and enhance the knowledge base